Customer and Client satisfaction are the top priority for any great administrator. However, not all individuals are easy to work with. The nimble director / leader is always balancing being forced to compromise good business practices with keeping customers and client’s satisfied. Common misconceptions discussed will include: “The customer is always right”; “We have to think out of the box”; “We would never do that”; We Can’t afford to let any customer walk away”; “Customers are hard to figure out”; and “Customers #1 concern is always PRICE.”
Running Time: 45 min.
Contact Hours: 1.25 Hour
Package Discounts: Click here for Package Discounts
Each DVD Video Training Kit Contains:
- Professionaly edited DVD of Bradley Smith Training in front of a live audience.
- CDrom with the following items in it
- Notes to use as you follow along with the video.
- Test with an Answer Key to use as you see fit.
- Certificate of Training
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