"Dealing with Difficult Customers"

Customer and Client satisfaction are the top priority for any great administrator.  However, not all individuals are easy to work with.  The nimble director / leader is always balancing being forced to compromise good business practices with keeping customers and client’s satisfied.  Common misconceptions discussed will include: “The customer is always right”; “We have to think out of the box”; “We would never do that”; We Can’t afford to let any customer walk away”; “Customers are hard to figure out”; and “Customers #1 concern is always PRICE.”  

Format:
Running Time: 45 min.
Contact Hours: 1.25 Hour
 Package Discounts:  Click here for Package Discounts

Each DVD Video Training Kit Contains:

• Professionaly edited DVD of Bradley Smith Training in front of a live audience.
• CDrom with the following items in it
  1. Instructions
  2. Notes to use as you follow along with the video.
  3. Test with an Answer Key to use as you see fit.
  4. Certificate of Training