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Shipping & Returns

Return Policy


RETURN POLICY:  Unopened packages may be returned within 30 days. The consumer is responsible to pay the return shipping unless the return is a result of our error (you received an incorrect or defective item.)   Any and all electronic media shall be subject to all national and international laws concerning the proprietary nature and copy write of said materials and these laws shall be considered when refunds are requested.  Defective merchandise will be replaced free of charge. You should expect to receive your refund within four weeks after your package has been received by our office, however in many cases you will receive your refund more quickly.  RETURN POLICY only relates to MERCHANDISE and not to REGISTRATIONS.

Registration Fees

REFUND POLICY: All registration fees are non refundable. Persons registered for a live event that are unable to attend may switch to another date/location or choose the Distance Learning Program provided the registrant notifies NICCM in writing before the beginning of the event. Additional fees may apply.

NO SHOW POLICY: Registrants who "no show' an event will consider that full services were rendered and will not be eligible for a refund.

CANCELATION POLICY: In the event that a conference is canceled or postponed the registrant will have the option to switch to another event, Distance Learning or receive a full refund. Registrants must inform NICCM in writing by email to NICCM@handorint.org of the option they choose within 7 days of the canceled event.

Chargeback Fee: NICCM and HandPrint will charge a $75 chargeback fee for any chargebacks. If you have any questions or concerns about a charge on your statement please contact us directly at 602-476-1422. 

COVID-19 Accomidation 3/15/20-4/30/20
At NICCM we are dedicated to providing the best possible environment and experience for training.  We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure that we are taking the right actions to protect our clients, employees and the communities where we hold training events.  In addition we recognize that many of our participants desperately need the training we offer and they need it in a timely manner.  Therefore we currently are planning to go forward with all scheduled events.  However for those who are unable or choose not to attend an event that they are registered for due to the situation with  the COVID-19 we will offer the following accommodation.  Participants will be provided the distance learning option at no additional cost which will be shipped to them at media rate.  This will enable them to complete the course work that they registered for from the comfort and safety of their own home.  This accommodation must be requested in writing prior to the beginning of the event.  Per the policy all no-shows will result in a forfeiture of the registration.  To request this accommodation please email NICCM@handprint.org. and submit the following  
Phone number:
Course Type:
Location/Date of class you are registered for:
I am requesting to switch my registration above to distance learning for the following reason…..
Mailing address to ship package to 



We can ship to any place in the world.

Shipping will be by price point:

$1.00-$5.00 for $1.00
$5.01-$10.00 for $2.00
$10.01-$20.00 for $5.00
$20.01-$130.00 for $10.00
$130.01-$300 for $20.00
$301-$500 for $25.00
$501-$1000 for $30.00
$1001-$1500 for $40.00
$1501-$2000 for $50.00
$2001-$2500 for $60.00
$2501-$3000 for $70.00

Within the United States

All packages are shipped United States Postal Service Priority Mail. You should expect to receive your package with in 7 business days. Shipping fees with in the Continental United States, Hawaii and its territories shall be based on the shipping fees chart.  If you want to check the status of your order you can do so by call (602) 476-1422.

Outside the United States

There may be extra cost to shipping a package outside of the United States. If extra shipping cost are needed you will be notified with shipping all your shipping options. Depending on the shipping method you choose.